You're getting the leads.
You're losing them on the phone.
Same leads, same people. A different plan for the conversation changes what shows up on the board. Watch the breakdown, then see exactly where your store is leaking.
The 2026 Urban Science Dealership Transformation Index, in four numbers
are confident their sales process converts leads effectively
can't reliably tell when a lead defected to another store
Both can't be true. Nearly three out of four stores can't see where deals die, yet the same dealers are sure the process is working. Data can tell you the deal died. It can't tell you your rep killed it on the phone. We can. And then we fix the rep.
High-Performance Dealership Assessment
16 straight questions about your phones, your internet leads, and the management habits that drive traffic to the showroom. At the end: your score, the weakest link, and an estimate of the units and gross you're leaving on the table.
or book a 15-minute walkthrough with Michael
Same people. Different plan.
Bishop Auto Group came to us with the problem we hear every week: plenty of leads and calls, not enough appointments that actually showed. We fixed the conversations first: scripts their people would use, FirePhone practice, mystery shops every month. Their closing rate went up 193%. They didn't hire anyone new.